March 22, 2019 —
A Honda Odyssey and Pilot infotainment complement lawsuit alleges defects means failures of a radio, backup camera, cabin watch system, navigation, party and audio systems.
The due category movement lawsuit includes 2018-2019 Honda Odyssey minivans and 2019 Honda Pilot SUVs with infotainment systems that allegedly pile-up and freeze.
Plaintiffs Lesley and Tom Conti purchased a new 2018 Honda Odyssey EX-L in Ohio in Jun 2017 and have allegedly gifted steady problems with a infotainment complement within dual months of owning a minivan.
The initial pointer of difficulty was a summary that said, “Radio unavailable,” and there was allegedly no sound from a radio, CD player, hands-free job and navigation system. A Honda technician was told about a problems and reduction than a month after a audio tuner was transposed according to directions in Honda use circular 17-088.
But according to a lawsuit, a infotainment complement unsuccessful only dual days later, causing a plaintiffs to take a Odyssey behind to a dealership. The plaintiffs were told a whole dashboard had been private in an bid to repair a infotainment system, nonetheless a plaintiffs explain a problems continued.
In Feb 2018, a plaintiffs took a minivan behind to a play twice and perceived an check that allegedly said:
“Vehicle has a new tuner, new audio section from code new donor and OTA program update. According to customer, automobile is still malfunctioning. Per DPMS and margin use engineer, patron needs to keep for a few weeks and record malfunctions and news behind to us to serve diagnose. Closing paperwork for now.”
The plaintiffs contend a use manager suggested they keep a biography of a infotainment complement problems where it was remarkable problems occurred “every singular day between Feb 28, 2018 and Mar 12, 2018.”
According to a lawsuit, a Honda technician contacted a plaintiffs in Mar 2018 with a content summary that said:
“We have oral to Honda on a conditions not only with your automobile nonetheless with others as good and are removing a same response that is don’t reinstate any some-more tools and wait for an update. Very frustrating we understand.”
The minivan was taken again to a dealership that kept a automobile for 10 days to reinstate a instrument row handle harness, building handle strap and back party complement control unit. However, a infotainment complement problems allegedly continued.
On May 1, 2018, a plaintiffs contacted a dealership about infotainment complement problems such as crackling sounds and a non-functioning backup camera, afterwards a few weeks after a complement wasn’t producing any sound.
According to a lawsuit, a infotainment arrangement incited black and went totally out twice, so another outing to a play led to a deputy of a DVD actor and speedometer. However, a plaintiffs contend a problems continue.
Honda allegedly conceals a infotainment complement problems in some-more than 100,000 Odysseys and Pilots even nonetheless dealerships allegedly have no idea how to repair a systems.
The lawsuit also references complaints submitted to CarComplaints.com.
“The infotainment on this automobile unequivocally sucks. It has a mind of a own. And, to supplement insult to damage a whole thing froze digest a infotainment useless. The Dealer sensitive that a infotainment is a famous emanate nonetheless zero has been finished to repair it.” – 2018 Honda Odyssey owner
“The shade does not bucket properly, it crashes, reboots, freezes, has blunder messages, infrequently a radio stays dead, infrequently a on. No hands giveaway operation, no GPS. Honda Replaced a section 1st week of Jan 2019 and 1st of Feb, a problem reappeared. To get it operative – i have to exit a automobile close and clear and hopefully a start method will work.” – 2019 Honda Pilot owner
In addition, a lawsuit references a downgraded rating from Consumer Reports about a 2018 Honda Odyssey that is “No Longer Recommended” due to “much-worse-than-average reliability, with problems including a infotainment arrangement frozen and losing all functionality.”
The Honda Odyssey and Pilot infotainment lawsuit was filed in a U.S. District Court for a Central District of California, Western Division – Lesley Conti and Tom Conti, et al., v. American Honda Motor Co., Inc.
The plaintiffs are represented by Hagens Berman Sobol Shapiro, Goldenberg Schneider, LPA, and Niekamp, Weisensell, Mutersbaugh Mastrantonio, LLP.